Returns & Refunds — Hamdan Store

30-Day Return Window

You have a full 30 days from delivery date to request a return — no questions asked.

Days Return Policy

Fast Refund Processing

Once we receive your return, your refund is processed within 3–5 business days.

3–5

Days for Refund

Original Condition

Items must be unused, in original packaging, with all accessories included.

100%

Condition Required

Dedicated Support

Our returns team handles every case personally. We make it smooth for you.

24/7

Support Available

How to Return in 3 Easy Steps

Submit Your Return Request

Use the form below, WhatsApp us, or email support@hamdanstore.pk with your order ID and reason for return.

Takes less than 2 minutes

Pack & Ship the Item

Re-pack the item securely in its original box. Drop it off at any TCS/Leopards branch. We'll share the return label via email.

Keep your courier receipt

Receive Your Refund

Once we inspect and confirm the item, your refund is processed within 3–5 business days via your original payment method.

Refund to original method

What Can Be Returned?

Item Type Returnable? Notes

Electronics (sealed) Yes Within 30 days, unopened

Defective Products Yes Always accepted, free return shipping

Wrong Item Received Yes We cover all shipping costs

Opened Electronics Conditional Only if defective

Accessories (used) Conditional Contact support first

Items after 30 days No Return window closed

Damaged by user No Physical damage not covered

Refund Timeline

Here's exactly what happens after you ship your return:

Return Shipped

Day 0

Received by Us

Day 2–4

Inspection

Same Day

Approved

Within 24hrs

Refund Issued

3–5 Days

Initiate a Return

Fill out the form below and our team will reach out within 24 hours.

Order ID

Email Address

Item to Return

Reason for Return

Additional Details

Return request received! Our team will contact you within 24 hours at the email you provided. Please keep your courier receipt handy.