Privacy Policy

Information you provide directly:

• Name, email address, phone number
• Delivery address and city
• Payment information (processed securely — we never store card details)
• Messages you send us via email, WhatsApp, or our contact form

Information collected automatically:

• IP address and browser type
• Pages visited and time spent on our website
• Device type (mobile, tablet, desktop)
• Referring website (how you found us)

We use the information we collect to:

• Process and fulfill your orders — including packing, shipping, and delivery coordination
• Communicate with you — order confirmations, shipping updates, and support responses
• Improve our website — analyzing usage patterns to make shopping easier
• Send promotional emails — only if you subscribed to our newsletter (you can unsubscribe anytime)
• Prevent fraud — detecting and investigating suspicious activity
• Legal compliance — meeting obligations required by applicable law

We do not use your data for automated decision-making or profiling that produces legal effects on you.

We never sell your personal data. We only share it with trusted parties strictly necessary to deliver our service:

• Courier partners (Leopards, TCS, PostEx) — your name, address, and phone number to deliver your order
• Payment processors — your payment details are handled directly by certified payment gateways. We never see or store your full card number
• Email service providers — to send order confirmations and newsletters (only if subscribed)
• Analytics tools — anonymized website usage data to improve user experience

All third parties we work with are contractually required to protect your data and use it only for the specified purpose.

We use cookies to enhance your browsing experience and remember your preferences. You can control cookie settings in your browser.

You can disable non-essential cookies in your browser settings without affecting core site functionality.

We take security seriously and implement industry-standard measures to protect your data:

• 256-bit SSL encryption on all pages
• Secure payment processing through certified gateways
• Regular security audits and vulnerability assessments
• Staff trained on data protection and privacy
• Access to personal data restricted to authorized personnel only

While we implement strong safeguards, no system is 100% secure. If you suspect unauthorized use of your account, contact us immediately at support@hamdanstore.pk.

You have the following rights regarding your personal data:

• Access — request a copy of the data we hold about you
• Correction — ask us to correct inaccurate information
• Deletion — request deletion of your personal data ("right to be forgotten")
• Opt-out — unsubscribe from marketing emails at any time
• Data portability — receive your data in a structured, machine-readable format

To exercise any of these rights, email us at support@hamdanstore.pk. We will respond within 7 business days.

Our website is not directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will delete it promptly.

We may update this Privacy Policy from time to time. When we make significant changes, we will notify you by email (if subscribed) and post a notice on our website. The date at the top of this page reflects the most recent update.

Your continued use of our website after changes are posted constitutes your acceptance of the updated policy.