Find instant answers to the most common questions from our customers.
Browse our products, click "Add to Cart", then proceed to checkout. Fill in your shipping details, choose a payment method, and confirm. You'll receive an order confirmation email immediately.
Yes — but only within 2 hours of placing it. Contact us immediately via WhatsApp with your order ID. Once dispatched, cancellation is not possible, but you can return after delivery.
Yes. As soon as your order is placed, a confirmation email is sent to your registered address with your order ID, items list, and total amount. Check your spam folder if you don't see it.
Absolutely! Add as many items to your cart as you like. All items in one order ship together, and orders over $50 qualify for free shipping regardless of item count.
Standard: 3–5 business days. Express: 1–2 days for major cities. International orders take 7–14 business days depending on your country.
Yes! All orders over $50 get free standard shipping nationwide. The shipping cost is shown clearly at checkout before you confirm.
Once shipped, you'll get a tracking number by email. Visit our Track My Order page and enter your order ID to see real-time updates.
Yes! We ship to UAE, Saudi Arabia, UK, Canada, and the USA. Rates are calculated at checkout. Delivery takes 7–14 business days internationally.
We accept:
All online payments are secured with 256-bit SSL encryption.
COD is available for most cities in Pakistan. During checkout, if your area is eligible, COD will appear as an option. Remote areas may be limited to online payment only.
Absolutely. We use 256-bit SSL encryption for all transactions. We never store your full card details on our servers. Payments are processed through verified and certified payment gateways.
We offer a hassle-free 30-day return policy. Items must be unused, in original packaging. Contact us within 30 days of delivery to initiate a return.
After we receive and inspect your returned item, refunds are processed within 3–5 business days back to your original payment method.
Yes, guaranteed. Every product is sourced directly from official brand distributors. No grey-market, replica, or refurbished items. All products come with manufacturer warranty where applicable.
Most products include 6–12 months manufacturer warranty. The warranty period is listed on each product page. Our support team helps coordinate warranty claims on your behalf.
You can reach us via WhatsApp at +92 3026804610 (Mon–Sat, 9am–9pm), email at support@hamdanstore.pk, or through the chat on our website. We typically respond within 1 hour.
No account needed! You can shop and checkout as a guest. Simply provide your email and shipping details during checkout. Your order history is accessible via your order confirmation email.
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Our support team is available 7 days a week.
We usually respond within 1 hour.